Simple Desk

Month: February 2022

The Digital Customer Experience

Creating a positive digital customer experience has become more important over the past couple of years. Consumers have become quite comfortable interacting with brands digitally, such as on their desktop or with their tablet or cell phone.  Leaving a strong positive emotion after such experiences has a rather big impact.  In fact, 92% of customers …

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Negotiation Skills for Small Business Owners

As a small business owner, negotiation skills are one of the most important skills for success, and also one of the most overlooked. It is not a skill that is typically taught in formal education, but gained through effort and experience.  And in business, almost everything is up for negotiation. Without proper negotiation skills, you …

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