Boundaries are essential with every client. Sometimes businesses allow poor client behaviors to continue for fear of upsetting or even losing the client. This sets a precedent that can lead to bigger problems down the road.
You need to decide on and establish boundaries that all clients need to abide by. Identify these before starting out with any client. Let’s talk about how you can create healthy boundaries that leave both you and your clients satisfied.
Steps to creating healthy boundaries:
Respect Yourself & Your Boundaries
Starting late or staying late are options for emergency situations only. Do not allow clients to take advantage of you to suit their wants and needs.
Communication is Key
Some clients will have similar communication styles to yours, and some won’t. Be very clear about expectations from the beginning
Be Assertive
If you are losing control of the relationship with your client, be assertive. Even when clients are unaware that they are stepping over set boundaries, they need to be reminded.
Be Firm with your Boundaries
No means No. This can be a difficult skill to learn but it’s essential. Say no to activities that are outside of your predetermined scope of work and take up too much time or energy.
Set Client Expectations Early and Consistently
Make sure to note your office hours and give an estimated response time. Do not answer anything outside of work hours. Keep the client informed and hold your ground.
Never Feel Guilty
Never feel guilty! Don’t let somebody use manipulation or guilt to change the tone you’ve set, because those clients may be better served by someone else.
Setting boundaries with your clients should never be considered a priority. A relationship based on mutual respect builds trust .